Refund policy
Return Policy - Fiction Edge
We stand by the quality of our products at Fiction Edge and aim to provide you with exceptional swords that meet your expectations. If, however, you receive a product that is damaged or broken, we offer a straightforward return policy to ensure your satisfaction.
Conditions for Returns:
- Damaged or Broken Items: We accept returns for items that are received in a damaged or broken condition within 14 days of the delivery date.
Return Process:
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Contact Us: If your item is damaged or broken, please reach out to our customer support team within 14 days of receiving your order. You can contact us at fictionedge00@gmail.com.
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Provide Information: When contacting us, please provide your order number and clear photos of the damaged or broken item.
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Return Authorization: Our team will review your request and, if eligible, provide you with a return authorization.
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Return Shipping: You will be responsible for shipping the damaged or broken item back to us, following the return instructions provided.
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Refund or Replacement: Once we receive and inspect the returned item, we will initiate the refund process or send you a replacement, as per your preference and availability of stock.
Note:
- Returns are only accepted for items that are damaged or broken upon receipt.
- We cannot accept returns for items that show signs of misuse, mishandling, or intentional damage.
- Return shipping costs are the responsibility of the customer, except in cases where the item was damaged during transit due to our error.
At Fiction Edge, your satisfaction is our priority, and we are committed to ensuring that you receive high-quality, undamaged products. If you have any questions or need further assistance, please do not hesitate to contact our customer support team.